Retail Specialist

Job Description:

Demonstrates and delivers a distinguished and delightful customer service experience. Registers purchases using designated cash register, offers customers courteous, fair, welcoming, and efficient checkout support.

Roles and Duties:

• Greets and assists customers and patients to encourage engagement and provide support with products and services. Addresses customer concerns and inquiries effectively to enhance satisfaction levels.
• Sets the standard by exemplifying and communicating effective customer service strategies to all team members in order to deliver a standout and enjoyable customer service experience, encompassing interpersonal skills like greetings, eye contact, courtesy, and following Walgreens service principles such as preemptively offering help, recognizing needs, and ensuring satisfaction until completion.
• - Offers clients service that is polite, amiable, quick, and effective.
• Guiding customers on recommended purchase selections and recommending additional or upgraded products.
• Operates the designated cash register to record customer transactions, handles cash transactions, and gives back change when necessary. Manages voided transactions, returns, rain checks, refunds, and exchanges as required.
• Maintains cleanliness and orderly appearance of counters and shelves, monitors inventory levels, and records transactions accurately. Receives and prices items based on the store manager's requirements or information from the shift leader.
• Enforces protocols for safeguarding company assets to detect and reduce financial losses.
• Ensures that state and local regulations concerning regulated products, such as alcohol and tobacco, are followed accordingly.
• Builds and upholds various types of displays, such as promotional, seasonal, super structures, and merchandise for sale. Carries out resets and adjustments according to instructions.
• Assists in managing stock rotation by following the first in, first out system to maintain the freshness of consumable goods and restocking items as needed.
• Demonstrates familiarity with store systems and equipment.
• Assists clients with their photography needs, including digital passport photo service, poster printing options, employing a creative machine, and suggesting promotional photo products.
• Assumes the responsibility of managing online order pickups, overseeing orders in Picture Care Plus, fulfilling orders by selecting items, and delivering orders to customers upon their arrival at the store.
• Helps to keep the store looking clean and organized by assisting with exterior and interior maintenance duties.
• Adheres to all organizational guidelines and protocols; fosters positive interactions with colleagues.
• Completes exceptional assignments and additional tasks as needed.

Training:

• Attends training events and successfully fulfills PPLs as directed by the Manager or specified by the corporate office.

Qualifications:

• Ability in English reading, writing, and oral expression is a must
• Flexibility to work non-traditional hours, such as evenings and weekends, is necessary
• We value candidates with a six-month history in a retail role.
• It is preferred that candidates have previous employment background at Walgreens.
• Aspire to master English reading, writing, and speaking skills, with an exception in Puerto Rico
• Flexibility in working schedule, such as availability for evening and weekend shifts, is necessary.
• Applicants with prior arrests or convictions will be given fair consideration for employment.

EEO Statement:

The offered remuneration will be determined based on factors like location, qualifications, competencies, educational background, work history, and other pertinent considerations. This position will be available until it is no longer vacant. For information on perks, kindly visit this link careers.