Guest Services Specialist

Job Description:

Exhibits and offers a specialized and enjoyable customer service encounter. Records sales on allocated cash register, delivers clients respectful, just, friendly, and prompt payment assistance.

Roles and Duties:

• Greets and assists customers and patients to encourage engagement and provide support with products and services. Addresses customer concerns and inquiries effectively to enhance satisfaction levels.
• Guides and encourages staff by exemplifying and spreading customer service best practices to create a remarkable and pleasurable experience for customers, encompassing personal interactions like greetings, eye contact, courtesy, and Walgreens service attributes such as providing proactive help, understanding customer needs, and servicing until customers are fully content.
• - Offers clients service that is polite, amiable, quick, and effective.
• Recommending products for sale to customers and suggesting trade-up options or related items.
• Operates the designated cash register to record customer transactions, handles cash transactions, and gives back change when necessary. Manages voided transactions, returns, rain checks, refunds, and exchanges as required.
• Keeps counters and shelves tidy and neatly stocked, oversees inventory management, and records necessary information. Processes merchandise by tagging and pricing as specified by the store manager or instructed by the shift leader.
• Enforces protocols for safeguarding company assets to detect and reduce financial losses.
• Ensures that all stipulations concerning regulated items like alcoholic beverages and tobacco products are complied with based on state and local laws.
• Builds and upholds various types of displays, such as promotional, seasonal, super structures, and merchandise for sale. Carries out resets and adjustments according to instructions.
• Supports in the segregation of food items by type and placement adherence to policies, such as ensuring raw and frozen meats are stored on lower shelves based on set guidelines.
• Demonstrates familiarity with store systems and equipment.
• Offers customer service in the photo area, involving digital passport photo services, creative poster printing, operating a creative machine, and recommending promotional photo merchandise.
• Assumes the responsibility of managing online order pickups, overseeing orders in Picture Care Plus, fulfilling orders by selecting items, and delivering orders to customers upon their arrival at the store.
• Plays a role in maintaining the store's neat and orderly appearance by assisting with both interior and exterior upkeep.
• Adheres to all organizational guidelines and protocols; fosters positive interactions with colleagues.
• Carries out specific projects and any other assigned responsibilities.

Training:

• Participates actively in training sessions and completes PPLs as instructed by the Manager or designated by the corporate entity.

Qualifications:

• Proficiency in English communication, encompassing reading, writing, and speaking, is crucial
• Flexibility to work non-traditional hours, such as evenings and weekends, is necessary
• Ideal candidates will have accrued six months of retail experience.
• It is preferred that candidates have previous employment background at Walgreens.
• Yearn to be proficient in English reading, writing, and speaking, with the exclusion of Puerto Rico
• Flexibility in working schedule, such as availability for evening and weekend shifts, is necessary.
• We are willing to evaluate qualified applicants regardless of their past involvement with the criminal justice system.

EEO Statement:

The offered remuneration will be determined based on factors like location, qualifications, competencies, educational background, work history, and other pertinent considerations. This position will be available until it is no longer vacant. For information on perks, kindly visit this link careers.