Emerging Store Manager

Job Description:

The Emerging Store Manager (ESM) supports the Store Manager in the daily operations of the pharmacy and retail store. This includes managing front-end operations, supervising team members, and ensuring a high standard of customer service. The ESM is responsible for running the store in the absence of the Store Manager and plays a key role in driving business performance and team development.

Roles and Duties:

• Supervise customer service associates and designated hitters; manage scheduling and task delegation.
• Engage and assist customers, resolve complaints, and model best customer service practices.
• Lead and coach team members to improve service and operational efficiency.
• Analyze financial and performance data to develop action plans for store growth.
• Support inventory control, including resets, revisions, and price changes.
• Ensure store cleanliness, safety, and compliance with all policies and regulations.
• Collaborate with external partners and explore community outreach opportunities.
• Serve as a pharmacy technician during peak times if licensed.

Training:

• Successfully complete the Store Manager learning and development program.
• Participate in all required leadership and development training, including Walgreens Leadership Essentials (LEAP).
• Maintain a valid pharmacy technician license as required by state regulations.
• Create and follow an Individual Development Plan for continuous self-improvement.

Qualifications:

• Bachelor’s degree in any field OR successful completion of the Walgreens Community Internship Program OR High School Diploma/GED and two years in a supervisory role.
• Strong leadership, communication, and business acumen.
• Completion of or willingness to complete Walgreens Leadership Essentials training within 12 weeks of start.
• Fluency in English (reading, writing, and speaking), except in Puerto Rico.
• Flexibility to work evenings, weekends, and extended hours as needed.
• Willingness to accept promotion into Store Manager role, potentially requiring relocation.
• Ability to transfer to other Walgreens retail locations within the hiring area.

EEO Statement:

Walgreens is an Equal Opportunity Employer and welcomes individuals from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, national origin, sexual orientation, gender identity, age, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace that values every employee’s unique talents and contributions.