Customer Experience Specialist

Job Description:

Demonstrates and delivers a distinct and pleasant customer experience. Processes transactions using assigned cash register, provides patrons with courteous, fair, amiable, and efficient cashier service.

Roles and Duties:

• Greets and assists customers and patients to encourage engagement and provide support with products and services. Addresses customer concerns and inquiries effectively to enhance satisfaction levels.
• Demonstrates and promotes customer service excellence by sharing best practices with team members to ensure a memorable and positive customer experience, including interpersonal manners such as greetings, eye contact, politeness, and Walgreens service principles like proactively offering assistance, identifying needs, and ensuring satisfaction.
• - Offers clients service that is polite, amiable, quick, and effective.
• Assisting clients in selecting items for sale and proposing trade-in or companion merchandise.
• Operates the designated cash register to record customer transactions, handles cash transactions, and gives back change when necessary. Manages voided transactions, returns, rain checks, refunds, and exchanges as required.
• Maintains the cleanliness and appealing display of counters and shelves, manages inventory control, and updates records systematically. Receives and labels items per the instructions of the store manager or as communicated by the shift leader.
• Enforces protocols for safeguarding company assets to detect and reduce financial losses.
• Ensures that all guidelines regarding controlled commodities such as alcohol and tobacco at the state and local levels are met.
• Builds and upholds various types of displays, such as promotional, seasonal, super structures, and merchandise for sale. Carries out resets and adjustments according to instructions.
• Assists in maintaining product quality by rotating stock using the first in, first out strategy and promptly restocking any depleted items.
• Demonstrates familiarity with store systems and equipment.
• Helps customers with their photo requirements, which include digital passport picture services, poster printing utilizing a creative machine, and promoting special photo products.
• Assumes the responsibility of managing online order pickups, overseeing orders in Picture Care Plus, fulfilling orders by selecting items, and delivering orders to customers upon their arrival at the store.
• Assists in preserving the store's cleanliness and orderliness by helping with exterior and interior maintenance work.
• Adheres to all organizational guidelines and protocols; fosters positive interactions with colleagues.
• Executes specialized assignments and any other tasks as necessary.

Training:

• Engages in training opportunities and finishes mandatory PPLs as required by the Manager or assigned by corporate guidelines.

Qualifications:

• Adequate skills in English reading, writing, and spoken language are expected
• Flexibility to work non-traditional hours, such as evenings and weekends, is necessary
• Six months of experience in a retail setting is highly desired.
• It is preferred that candidates have previous employment background at Walgreens.
• Strive to achieve fluency in English reading, writing, and speaking, apart from Puerto Rico
• Flexibility in working schedule, such as availability for evening and weekend shifts, is necessary.
• Having a criminal record will not be a barrier to being considered for a position with our company.

EEO Statement:

The offered remuneration will be determined based on factors like location, qualifications, competencies, educational background, work history, and other pertinent considerations. This position will be available until it is no longer vacant. For information on perks, kindly visit this link careers.